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Food Panda Complaints & Reviews

www.foodpanda.in

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Last updated May 18, 2023

Complaints 945

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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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doing fraud activities and cheated me and forced me to eat the food

order cancellation without informing customer and not refunding money

money not refunded for order cancelled

foodpanda is not refunding my money, tried fool me on chat support

refund of money for orders cancelled by restaurant

Most useful Food Panda reviews

Paid amount for Ola store, but not showing order details

blocked account without any reason

blocked my account

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Amanda Neo Yan Lin

Fake restaurants on foodpanda

Food Panda reviews & complaints page 15

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I ordered from a restaurant at bangalore on 23rd september. My order was confirmed and payment was done through paytm. After few minutes, my ordered got cancelled (Reason unknown) and i was told that my refund is initiated and will receive it within 4 hours in case of wallet payment.
Since today, i. E. 06th oct, i have not received my refund. Last sunday, i was taught by one of their executive how to count 7-10 working days and today...

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Address: Ranga Reddy, Andhra Pradesh, 500049

Website: www.foodpanda.in

I have tried ordering at foodpanda on 18th september which got canceled during payment. But all three times amount is deducted of rs 470.52 via paytm. It has been told, it will be refunded with 3-4 days. But i didn't receive any till date.

Attached mail response from foodpanda team stating refund will be done with 7-10 days.

Attached transaction details and credit cards for those.
No reponse or call from...

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I have ordered food on 19sep 2018 vide order no n5gj-2gwj for rs 470.62 and order no t7ga-9s6b for rs 196.67. My order was cancelled and my amount was dedcuted online. Till yet i have not recieved the refund. On mailing support of your foodpanda app no proper reply recieved. Kindly look into the matter urgently and refund my amounts for both orders...

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I ordered a brownie waffle shake on 23 september for rs. 9
Reference id is below
Transfer to[protected]
However the order was cancelled and i did not get any refund till date.
It's not about rs 9 but the service provided is not working as per expectation.

First of all the order should not have been cancelled. If cancelled the refund process must be initiated as soon as possible.

Request...

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I have ordered food from food panda and it has been done twice just in a week that after i order and paid money they say wait order is preparing and i have to wait with me any my small kids for food for atleast 2 hours after which they will cancel the order and start refunding money.. I wanted food to eat that's why i ordered their not doing timepass to get refund. They didn't deliver food and i had to sleep starving with kids. This break...

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Address: New Delhi, Delhi, 110034

Website: Food panda

I have ordered a red sauce baked pasta from pasta hut rohini sec 3, we have ordered around 10.25 pm on 5.10.2018. It was showing same for last one hour and after one hour all of a sudden it was showing delivered. The product was not delivered to us anyhow. That person picks the order at around 11.15 pm and till 12.01 am it was showing delivered. My order no. Id is most-p8gu. I want my whole money back. This is the worst app i have ever seen...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.foodpanda.in

I have ordered food in foodpanda and status got updated as delivered, this happens twice to me, But i have not never received food. All number not exist restaurants, delivery boy. After waiting for more than 1 hour and then you get status that your food is delivered.
Start tracking where is your food and where is delivered.
Customer care and support will not respond you at all.
No idea in this what need to be done at...

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Address: Kolkata, West Bengal

So its the third day that foodpanda received our orders and didn't bother to assign an executive or delivery boy for delivery... They don't even reply from the chat support... We called the restaurant and they said the fpod was already ready but there's no one there to pick it up. We ordered it at almost 20.06 and its 22.07 now and the order status still is 'chef at work'!!! We have full proof of screenshot and call records of everything......

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Address: Mumbai City, Maharashtra, 400705

Had ordered food from food panda app, order no. 'a595-i5z9' dated 5th oct'18, i ordered 2 items from the same supplier, received only 1. Waited for more than 2 hrs, tried calling the supplier on the registered contact no. But no response, even tried cancelling the order, which was not an easy process. To sum up, food panda has highly disappointed me and not recommended. Guys... Focus on customer service than giving offers......

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Address: Mumbai City, Maharashtra, 400055

Website: www.foodpanda.in

Hi panda,

It is been more than one month, my money is not refunded. I also mailed several times but no response from your end. Unfortunately, there is no option to call you.

I haven't received my refund for as per below order id.

Z8ps-s151 - rs. 59
Z8ps-bpvz - rs. 59
N0pc-f74t - rs. 142.05
A0ke-tfgr - rs. 69
Z8ps-u7j2 - rs. 59
Z8ps-ozkg - rs. 59
Z8ps-os9l...

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Address: 560093

Website: Foodpanda app

I ordered food from food-panda app. App shows delivered but no one delivered. I already raised a complaint over email. Tried chat support. No response. Money not refunded. This has happened twice consecutive days. It has been 2 days but the matter is not resolved.

Date of incident: 5th october and 4th october
Order number: y6wr-t95j and g0rc-hrkm...

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Address: Hyderabad, Andhra Pradesh

I ordered my food from restaurant and I didn’t get order. It’s almost 3 hours and also customer support not responding about my query.. same thing happened 2-3 times.. In the name of offers they cheated customers. They told me that they don’t have any customer support..I have given orders, for which money was deducted but food delivery not made. They don't even have any customer care no to talk.
The chat support that they have...

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Address: 411038

Website: foodpanda.in

Foodpanda received the payment and cancelled my order twice and now they are not refunding even though they promised.
It has been more than a month... Still no refund received.
Now i cant even access the support section of foodpanda and i dont know how to complain now.
So this is the only option... I will even go to court if necessary.
Kindly resolve this issue....

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Address: Gurgaon, Haryana

Website: www.foodpanda.in

I ordered food via foodpanda app at 12:38 pm and the order was accepted by resturaunt and the amount was also debited from my account. Since then it has been more than 2 hours and my food is not delivered, i can't neither contact delivery guy nor foodpanda.

My order id is:- w0br-hej5

No one attends the live chat which they have and the customer support numbers can't be reached. I want my money back from them....

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Address: 411028

Website: CUstomer Complaint

I ordered a subway meal from food panda, and it has been more than 2 hours it is still in the kitchen in preparation. I didn't receive my order, later i called the restaurant they told me the delivery man is not here its now our problem, i tried searching customer service number i found 2 but none of them are working. This is clear cheating and there no way to cancel the order.

Food panda is clearly cheating the customers...

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I had made two orders on 15th september, 2018. First of all one order was cancelled immediately and the other one kept me waiting for 1 hour. After which the other restaurant also cancelled my 2nd order too.
So that grievance that i had was not of any concern to foodpanda.

Now today is 5th october and i have not yet received refunds for both my orders. I have chain of emails and chats with them but now they have even...

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Address: Hyderabad, Andhra Pradesh, 500016

Website: Foodpanda.in

It's been 2 hours snce the order was placed with successful payment but the restaurant hast confirmed it and even the customer service is not working i have sent emails and they haven't replied to any messages they dont even have a customer service number.
How does the indian government allow such companies like this even able to run in this country
It should be a standard for having a customer service number for filing complaints....

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Website: www.foodpanda.con

I have placed 2 orders from foodpanda simultaneously on 23rd september. Those orders were cancelled by them after an hour.

Even after promising to refund the amount within 7-10 days, they haven't refund my money and it has been 15days since then.

The order ids are: y0lo-upgt and a944-rs6w.

After asking their customer support so many times to refund the amount, the only reply i got is that the refund...

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Address: Kolkata, West Bengal, 700032

I has placed an order through food panda around 11.25 pm and i received a message stating that my order has been accepted and my delivery executive is on his way to the restaurant. Till 1 hours he was still reaching the restaurant. I called up the restaurant and got to know that food panda did not send any delivery executive, and this was not the first time they had done this. So clearly food panda likes to harass people necessarily. On a...

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Address: Mumbai City, Maharashtra, 400093

Hey, this is regarding the order code "w7wz-u92g" placed on oct 04, 2018 at 11:05 pm using foodpanda application. It was marked delivered at 23:58 (Screenshot attached).

The application is not connecting to the customer care chat. The restaurant is closed right now, i tried calling them. I can also provide the cctv footage of my apartment's lobby that no one from foodpanda came to deliver the order.

This kind...

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