Football Monk — My Order Is Not Delivered after 21 days

Website:footballmonk.in

I ordered two jerseys on March 16' 22 paying the full amount upfront and today it's April 6. It's been 21 days but the order has still not been delivered yet.

There is no update from there end as well. They sent a tracking ID but that does not work. It says the order is processing ever since.

I Emailed them and messaged them through their contact us page but I did not get any response from there as well. I tried connecting with them through the number provided in their website but that does not work.

I was promised a delivery within 7 days but since it's almost been 21 days I want a refund if they cannot full fill the order. Just want some communication from them.
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Apr 06, 2022
Updated by Ashish_KB
Order No - #64288.
Also attaching the confirmation image below

May 14, 2022
Updated by Ashish_KB
Spoke with a rep on April 30 after tons of calls. She said refund will be initiated in 3 days and if not asked to email them. Today its May 14, its been 14 days and neither have they initiated any refund nor have they replied on the email
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