Football Monk — Product never dispatched

I ordered a customized jersey on 5th octover 2021. On their website, it says "customized jerseys are dispatched within 4-5 days." However, today is October 19th( 2 weeks) and when I go to track my order, it still says "processing". When I first called their customer support, the person said we will dispatch by Monday(18th October) today is 19th and they still have not dispatched. This website is a total scam DO NOT order anything from this website. Instead, order from a real well known company to avoid getting scammed. Today I sent an email demanding a refund, I will update you guys when I get a response.