Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Refund amount they did not pay

sourav patnaik

Address:	Ernakulam, Kerala, 682030
Website:	freecharge.in; reliance

Hi Team

On 22nd Feb 2016 at 01:05 AM i have done a Reliacnce top up recharge of 100/- via freecharge.com but it failed, also 100/- deducted from my account. From then, i have write so many mails even contact customer care of both freecharge and reliance regarding the problem but both didn't take any steps, both pointing to each other for the failure but no one refunded my money yet. I don't know with whom my money is stuck coz both pointing to each other, i have already provided my bank statement to them but then they didn't take any steps.

Recharged number:[protected]
Recharged date & amount :22/02/2016 & 100
Operator ID:[protected]
order ID FCVW[protected]

So many people may face this type of problem so please give importance to this.

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Mar 17, 2016

Complaint marked as Resolved

when i post this message, i have been continuously receiving FAKE CALLS where people are asking me to provide my card details. BE AWARE FRIENDS THIS SITE IS COMPLETELY FAKE, PLEASE DON'T MENTION YOUR PHONE / MAIL ID NOT EVEN RESISTER OR CREATE AN ACCOUNT HERE OTHERWISE THEY WILL HARASS YOU CALLING AGAIN AND AGAIN AND ASK FOR YOUR CARD DETAIL . FOR THOSE TYPE OF PEOPLE "GO AND f@3K A STREET DOG"

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sourav,

Thank you for your patience and we apologies for the delay in resolving this issue.

We totally understand that this has been an inconvenience We deeply regret for the same. This transaction (order ID FCVW[protected]) has still not been processed by the operator.

The final status update from the operator’s end may take 1-2 days at times. Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to please check and verify if the below details regarding your transaction are correct:

Recharged number:[protected]
Recharged amount and date:100.0 & 22-Feb-2016
Operator ID:[protected]

We will update status in next 24hours and we appreciate your patience.

If you have any further quires please write us on [protected]@freecharge.in.

We'd love another chance to show you an improved experience and hope for your continued support.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Sourav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Sourav,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications