Freecharge.in / Accelyst Solutions — Refund not done in bank account

Address:	Jind, Haryana, 126102
Website:	freecharge.com

I ordered a jacket on snapdeal which order no is [protected] and wrong product is deliverd so i apply for refund on 6th of march they transferred rs.1346 in my freecharge account and from there i aaply to transfer in my bank accont and i fullfill all their requirements they needed.After this i dont know what they did with rs.1346 my freecharge accont shows 0 bal.And also no transaction of rs.1346 is recived in my bank account.I wrote so many mails at [protected]@freecharge.com but no satisfactory answer is provided by any one .They only give me a 'ticket#3453119' as a refrence no. Nothing more than this .Plz tell me how would i get my money back in bank account.I am mailing here & there from 45 days but nobody will provide my prob solution