Freecharge.in / Accelyst Solutions — Request for refund

Address:	Mumbai City, Maharashtra, 400051
Website:	www.freecharge.in

I had made a payment of 5730 rupees on 6th april 2016 towards mseb bill from freecharge.In they sent me a email stating the transaction has been failed after multiple tries and the amount will be refunded back to your account within 6-7 days. I sent them a reminder email to refund the money but they raised a token for it and within an hour they closed the token stating resolved after that i sent them a email asking them on what bases they closed my token neither did i get a call or did i get any kind of email from freecharge. Again the raised a token and there is no response from freecharge now neither they are calling or they replying through email.
My transaction details are:-1) order id : fcei[protected]
2)to msedc
3)from syndicate bank

Hereby i am attaching some doucments listed as
1) freecharge email about transaction failed.
2)proof of transaction failed showing when i login and check transactions.
3)email sent as an reminder.
4) email sent after they issuing token and closing it on their own.

Any further details required please let me know.