Freecharge.in / Accelyst Solutions — Risk of money

Dear team,
The failure of transaction happened in my attempt to add money to my wallet.A total amount of rs. 560 is neiher being reflected in my bank account nor my freecharge wallet.
Moreover, there is no responsible mail form the freecharge team, just giving away ticket numers each time they receive a mail.
Hope someone could look into the matter at the earliest on my id: padma.[protected]@gmail.com