Freecharge.in — Recharge not done - money debited 3 times

Address:	Mumbai City, Maharashtra, 110059
Website:	freecharge.in

ORDER ID - FCVW[protected] Login mail - [protected]@gmail.com I made a recharge of 198 on my bsnl phone- 78******49. but the recharge was not done and the money was debited twice from my bank. i want money refunded in my Bank or as cashback. My transaction page show payment failed when i recharged so how money was debited frm my account. there was no response frm customer care . my ticket no is "Ticket # 2397434"