Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — Not getting full talktime

Dnyaneshwar Gawade

from Mumbai, Maharashtra

Address:	400078
Website:	www.freecharge.in

I took on 25/11/2015 ( order id: FCVA[protected]) & 27/11/2015 ( Order id: FCVA[protected]). I recharged full talk time of rs 150 on respective days to my mobile phone from freecharge application but i did not get full talk time. i got only rs 128 instead of rs 150. i have screen shot avialble for freecharge app on it display the full talk time available on 150 rs. my account deducted 150 rs but i did not get full talk time. this is cheating with customer. they dont hav full talk time then why are they disply on our portal 150 full talktime availbale.

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Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2015

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for reaching out to us. We are concerned to learn that you haven't received the right benefits against your recent recharge transactions. We would definitely help you out with this. This seems to be a miss from the operator's end. Unfortunately, the benefits transferred are not in our control, so we request to please contact your operator's customer support on this and they will help sort this out for you. You can use the Operator IDs-MU[protected] and MU[protected] for reference to these transactions. We wish we could help you out more on this :( We'd love another chance to show you an improved experience and hope for your continued support.