Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — Payment failed but amount deducted

Karan Chandna

from Ahmedabad, Gujarat

Address:

New Delhi, Delhi, 110017

I have made a payment for my BSES electricity bill on 07.12.2016 for INR 650/- (using the freecharge credit of Rs.60) but the payment status is shown as failed in Freecharge account . However I have received the message from bank stating that amount has been debited from your account.
Even I haven't received any refund in my FreeCharge wallet

I have written a Mail to FreeCharge but yet to hear from them.

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Jan 8, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

-Email ID registered with FreeCharge
-Order ID
-Date of transaction

We appreciate your co-operation.

Do write to us with the mentioned details from your registered Email ID and we assure you to resolve the query at the earliest.

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.