FreeCharge — Payment failure refund not received

Address:	Mumbai City, Maharashtra, 400093
Website:	www.freecharge.in

Sir I had paid my electricity bill via freecharge with order ID FCEA[protected] on 20 January 2017 worth Rs 2558. Sir the transaction was not successful and a msg came from freecharge that I will get refund in 5-7 days. Sir now 09 days spent still I have not received my refund. They are not replying my email and contact number. Plz sir help me. What should I do to get my refund.

Thank you
Rahul yadav [protected]