[Resolved] Freecharge Payment Technologies / Freecharge.in — Amount debited from account without booking bus tickets | |||||
Hi, I have booked tickets in Redbus.in 17th Oct 2016 and paid through freecharge; Amount got debited from my bank account and ticket is not booked. There is not toll free number for freecharge; I have sent email to [protected]@freecharge.in but i did not received any response from them. This is really a fraud, for the first time a week ago the payment is successfull, but when we do the bigger payment, they are doing these kind of fraud. Please help me in this regard. Thanks, Nazeer Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Oct 17, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Nazeeruddin, Thank you for writing in! We understand that you are concerned about the recent transaction attempted on Redbus. As per our records, transaction against the order ID 87470253_1 and 87469175_1(Date of transaction :[protected] is successful. We request you to wait for 24 hours. We regret for the inconvenience caused. We certainly understand the need for a human voice to share/discuss your concerns. We are sorry to let you know that currently we do not have a customer care number. However, please be assured that our support via email is no less than speaking to someone. You will be pleased to know that we provide 24/7 support and you can expect the same kind of service as you would, while talking to someone over the phone. We are glad to have you with us and expect your continuous patronage with FreeCharge. Please feel free to write to us for any further assistance. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone. | |||||
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