[Resolved]  Freecharge Payment Technologies / Freecharge.in — amount deducted but recharge didn't happen

Dec 26, 2018

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Subrat,

Thank you for contacting us!

We understand that you are worried about the deduction from your account against the order IDs FCDW[protected], FCDW[protected], FCDW[protected], FCDW[protected], FCDW[protected] & FCDW[protected].

As per our records, payment against the above mentioned order ID was unsuccessful. If there is any deduction from your bank but has not been forwarded to FreeCharge/payment gateway, then the amount will be automatically refunded to your bank account within 5 to 7 working days.

Normal turn around time for the amount to be credited to your respective account is 5-7 working days (excluding Saturday, Sunday & bank holidays).
We request you to kindly wait until the mentioned time frame.

Request you to contact your bank customer support to know further about the status of the transaction and quote these numbers.
Payment Gateway IDs: [protected], [protected], [protected] & [protected]
Payment Gateway Name: migs

Some nationalized banks may take more time than the conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

Regards,
FreeCharge Team