Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Blocked my account and not refund my wallet balance amount

kavitab

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400051
Website:	www.freecharge.in

I am using freecharge for digital payment. few days back they suspended my account because they had detected some suspicious activity in my account. As per process I have email them number of times but these guys are not responding the cause and not activated my account. Today I have received email from them saying "With regards to your query, on checking with our internal team, it has been confirmed that the account has been blocked due to security reasons. Hence, the account cannot be unblocked further."

Now what about my pending wallet balance? How I will get my balance? How some company blocked my money in such way?

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May 15, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Our system had detected some suspicious activity in your account, due to which your account was automatically suspended.

As per our terms and condition, a customer is permitted to maintain and operate only one Freecharge wallet. Any non-conformity with this entitles Freecharge to suspend/discontinue any/all Freecharge wallets associated with the customer. Kindly ensure the same at your end and help us in our endeavour to provide you the best recharge and payments experience in the industry.

We request you to kindly refrain from such activity, as this might lead to disabling your account permanently.

Feb 08, 2017

Updated by kavitab disabling your account permanently is fine what about my existing wallet balance? You can block my money this is crime.

Feb 08, 2017

Updated by kavitab You are not talking about existing account balance.

Feb 09, 2017

Updated by kavitab Freecharge team could you please provide some proof against your statement. Tomorrow giving same reason you can block anyone's account then what about his wallet balance? You are fooling people. Please provide sufficient amount of proof to prove your statement. You haven't replied single word about my wallet balance. I request a authority from Consumer Complaint please look into this issue seriously and also do necessary action as these guys are fooling customers besides there policies. I want my money back.

Feb 10, 2017

Updated by kavitab I am not able to use my account and why you are showing courtesy by giving some cashback in the wallet. I received following email

Hi Kavita Bogawat,

You recently earned a cashback of Rs. 75.00.
You can use it on FreeCharge to recharge, pay bills and shop at several other places http://frch.in/pay

This is ridiculous.