Freecharge Payment Technologies / Freecharge.in — Cash refund

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Hi all,

I have used freecharge card to buy moto 4g on amazon worth of 14999 and Amazon have cancelled my order because they don't consider freecharge card and they have refused the amount but still freecharge team have not refund it to me. And they asked me to rise ticket for it now I have raised 7 tickets to resolve my issue but still my issue is not resolved.
Every time I rise a ticket they close it with out notice. I just get a auto generated massage saying your money safe but where. Transaction details are attached below please someone tell me what should I do.