[Resolved] Freecharge Payment Technologies / Freecharge.in — electricity bill has been paid but still says in progress even after 24 hours

Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — electricity bill has been paid but still says in progress even after 24 hours

K kevingodhani from Rajkot, Gujarat

Hello there, I have made the pgvcl bill connection on 2nd july morning but even after 24 hours it's saying under progress. It was transaction of rs 2100. Here i have attached screenshot of transaction so if you don't make the bill payment by today than kindly refund my payment. Rs 2090 was debited from my axis bank debit card and rs10 was from wallet. I request you to take care of this as soon as you can. Thanks, Kevin +1 photos Was this information helpful? No (0) Yes (0)
Jul 9, 2018 Complaint marked as Resolved Freecharge took the quick action and update me daily on generated ticket. Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Jul 03, 2018 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kevin We understand that you are worried about the transaction you have initiated towards your utility bill payment. We would like to inform you that utility bill payments get updated in your account within 48 hours. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account. As per our records we can confirm that your transaction was successfully processed. Regards, FreeCharge Team Jul 03, 2018 Updated by kevingodhani ok thank you let's wait for next 24 hours but what happen even after 48 hours I will not be notified by operator or in freecharge app I can't see it's successful. Jul 03, 2018 Updated by kevingodhani one more thing I have added the promo code HOT50 so I should get cashback of RS50 if transaction was successful but I don't even received that cashback. Jul 04, 2018 Updated by kevingodhani Hello Freecharge, It's 48hours gone. Neither I received any confirmation nor received cash back. If bill payment was successfully submitted than I should receive the cashback and confirmation both. As you said payment done successfully but unfortunately it's not reach to the operator. Here I am attaching 2 screenshots where one is showing in progress and another one said failed don't know which I need to follow. Now I request for the refund so do it. Thanks, Kevin Verified Support Jul 04, 2018 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kevin, We are validating your transactions with the service provider, we'll update you the final status at the earliest. More details are shared on your registered login id, please check your registered inbox using Ticket ID:2767412. . Regards, FreeCharge Customer Support! Jul 04, 2018 Updated by kevingodhani Thank you! Kindly try to do it as soon as you can. Jul 05, 2018 Updated by kevingodhani Hello Freecharge, Thank you for the response on my ticket generated on your app. As you said there payment has been processed but how can I know that my bill has been paid successfully. I paid the bill manually on 3rd July as well because 4th July was the last date and I don't want to pay panelty without my fault. Here I have attached the screenshot of bill I paid at PGVCL office. Still I am sure that bill has been not paid to operator from your side because till now I don't receive my cashback of 50Rs. If it's successful than than I will receive it within 48 hours. Now you ask me to wait for next bill generation which will be done after 2 months. Why should I wait till that and if 2100 not credited in that bill than what should I do?
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Axis Bank Customer Care

from Pune, Maharashtra

Hi, Please refer the link https://application.axisbank.com/webforms/axis-support/unregistered-email.aspx to share your concern and one of the executive will help you further. Regards, Team Axis Bank.

kevingodhani's [Complaint's author] reply, Jul 4, 2018

I tried to submit the form but somehow it's not submitted and not getting any error as well. I am not sure but may be it's because of I am using same email which I have registered in Axis bank. I am already an axis bank customer.

ananddrdl

from Hyderabad, Telangana

I want to pay Tsspdcl Current bill on FreeCharge but I am unable to pay.please rectify my problem