Freecharge Payment Technologies / Freecharge.in — FreeCharge Deducted amount not refunded back to my bank account

Address:	Mumbai City, Maharashtra
Website:	www.freecharge.in

First time tried to use free charge wallet with (Mob [protected] and email id manish.[protected]@gmail.com) and tried to add 2000 amount, but during transaction amount got debited from my bank account and transaction failed and amount not added in freecharge wallet so i request them to refund my amount back to my source account.
I raised complaint to Freecharge customer care(complaint Id Ticket # 1109048) .Still amount has not been refunded to my account as well they are not answering to my email now.
I call ([protected]) company so many time and email ([protected]@freecharge.in) also but there is no reply