Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / Freecharge.in — Money stuck in Freecharge wallet

neel4evr

from Mumbai, Maharashtra

Website:

freecharge.in

I have more than Rs 1000 stuck in Freecharge wallets but unable to access it. I asked them to delete the account and refund the amount.
After more than 50 email communications and several raised tickets, I am unable to retrieve my money from them.
I have shared my account details, bank statement, canceled cheque, new mobile number, and other details required by them. But, even after multiple calls (customer care not reachable) and emails regarding the issue, not a single positive response was obtained from them.
I have shared the details 3 times, but every time they allocate the issue a different ticket number, and the customer care is unable to find the details sent by me.
All the responses from them are in computer-generated formats and the customer care representatives didn't even bother to reply to the specific issue.
Complaint ticket numbers generated are- Ticket # 2420483 - Re: Ticket # 2420262 - Re: Ticket # 2420177 - Re: Ticket # 2419987 - Re: Ticket # 2419687 - Re: Ticket # 2418824 - Re: Ticket # 2418310 - Re: Ticket # 2417701 - Re: Ticket # 2417607 - Re: Ticket # 2417116 - Re: Ticket # 2416879

Regards
Neelesh
neel4.[protected]@gmail.com
[protected]

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2021

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We need the bank account details to transfer the general balance

Please check your email using ticket #2420483 for the same.

Regards,
FreeCharge Team

Feb 27, 2021

Updated by neel4evr The account details were shared in multiple e-mail communications.

Please check your email using the latest ticket #2419987 for the same.