[Resolved]  Freecharge Payment Technologies / Freecharge.in — My account has been suspended and when request to reopen they denied

Address:Sambalpur, Odisha, 768004
Website:Freecharge.in

Dear Sir/Madam,
I am to state that I have added Rs.250 on 23rd January 2017 and I have had a balance of Rs.104 in my freecharge wallet. But suddenly my account has been suspended and I am not able to access my account having Rs.354 in my account.

Then I have requested them via mail that to reopen my account on 24th of January, 2017 but they have just replied me the matter I have enclosed the images of that. So I continuously replied them 4-5 times till date to sort out this matter for reopening my account or for the refund of my Rs.354 to my bank account. But they denied every time and replied me the same message.

Hence I request you to sort out this matter as soon as possible so that I can get my money back i.e. Rs.354 and hope you will definitely solve my issue as a lesson, freecharge can never cheat with its valuable customers again.

Thank You
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 9, 2017
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for writing in!

We understand that you require some assistance.

In order for us to address your concern, kindly provide us the following details.

Email ID registered with FreeCharge
Registered Number

We appreciate your co-operation.

Do write to us with the mentioned details from the registered email id and we assure you to resolve the query at the earliest.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Freecharge Payment Technologies / FreeCharge.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    2441
    Pending
    0
    Resolved
    828
    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
    View all Freecharge Payment Technologies / FreeCharge.in contact information