Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Non credit / refund of recharge balance even after several complaints since 21 sep 16

indiaarun4

Address:	474020
Website:	freecharge.com

Sir, most humbly I would like to share the poor responces of free charge payment app by which I used to recharge the mob.no. 110 rs on [protected] vide txn no. FCVA[protected] dated 21 sep 16.I lodged several complaints to free charge vide complaint no. 4244463, 4250702, 4257420 and get same responces it will be updated in 48 hrs and even after 12 days no action has been taken.so disgusting behavior of company is really giving the false image as well as problems to the customer.its better to not use this service who didn't care the customer relationship.for suitable and favourable action plz

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May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction (order IDFCVA[protected]) is sucessful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date: 21-Sep-2016 & 110.0

Appreciate your patience & co-operation

Do write to us for any further queries.

Oct 04, 2016

Updated by indiaarun4 The same reply m getting since 21 sep that it will update within 48 hrs.practically u may see that is that 48 hrs have not been completed yet.its its 14 the days today and it will be more than 376 hrs.very poor responces and very disgusting services offered by this free charge.its better to not to use this app I urgue all of my friends.simply unhealthy support of this web application.u opt for others surely but don't go for this irresponsibly acting web application

Oct 04, 2016

Updated by indiaarun4 Its proving that its computer generated responces which is giving same reply since 21 sep and at every complaint.if a care rep there its latest position surely get confirm.m really disappointed with the pathatic responces of this free charge.disgusting and unfavorable to the customer

Oct 07, 2016

Updated by indiaarun4 Really very bad responces of this company towards customer values and help.fraudulent and cheating practices and doesn't believable