Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Paid bescom bill through freecharge. But its not reflecting in the bescom portal

lakshmi p n P N

Address:	560016
Website:	www.freecharge.in

I had paid bescom bill through freecharge on 7/12/2016 but till now the payment is not reflecting in bescom portal.

Though i got a mail from freecharge stating the transaction was successful with ORDER ID: FCEW[protected] but it still shows not paid in bescom portal.

I had sent an email to freecharge and they created a ticket saying a customer care executive will assist you shortly but no one contacted me.

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Jan 9, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the deduction from your account for a utility bill payment that you had initiated.

Utility bill payments generally gets updated on your account within 48 Hours from the time of transaction. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account.

As per our records, we can confirm that your transaction was processed successfully.

Please find below the details of the transaction:

Order ID: FCEW[protected]
Transaction Amount: Rs.721.0
Bill Payment Number: [protected]

We would request you to recheck if the 'Bill Payment number' entered by you was correct.

However, if you do not receive any notification from your service provider after 48 hours, please do not hesitate to get in touch with us.

We regret for the delay.