Freecharge Payment Technologies / Freecharge.in — Refund Issues and very poor customer service

Address:	Mumbai City, Maharashtra, 500084
Website:	www.freecharge.in

Hello, i ordered food from foodpanda through freecharge on 15th jan and payment failed then i tried again and again for 5 times and each time it failed. i didnt get any sms of food order confrmation from foodpanda or from SBI for deduction of money from my account. my account got debited 473 rupees for 4 times. and i got return once 473 instantly.
Me and my brother got out instead of ordering again.
when i came back i dropped a mail and freecharge raised a ticket against it but till now no one contacted me. so after few days i noticed i got 2 times money refunded like 473+473. but refund is not completed there is still one more time 473 rupees to be refunded so after waiting another day i contacted freecharge customer care again and said the same but no reply this time from them.

ticket no - 889186

i have screenshots of amount debited and credited in my account
and seriously typing this much makes me so irritated i want to file a case against these guys for poor customer care, poor service & negligence.
we used to be frequent users of freecharge but now everything washed away. hope it will be resolved soon