Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund My Amount

Mahesh Pancity

from Puducherry, Puducherry

Address:

607107

Hello
I'm added 500 rs in my freecharge wallet on 03/12/2016 at 11.35, but in my freecharge wallet my balance is 0 rs, at the same time this 500 rs is deducted in my bank account,
I require my 500rs return..
I am so embarrassed of your service,
I require my money to refund me quickly as far as possible

My name is saran
And mob no. [protected]...

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Jan 7, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Saran,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records Payment Gateway initiated auto refund of Rs.500 to your account on[protected] against the order ID OC-[protected][protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please do not hesitate to get in touch with us, if you have any other query write to us on [protected]@freecharge.com.