Freecharge Payment Technologies / Freecharge.in — Refund not credited after 14 days also

Address:	Mumbai City, Maharashtra, 400051
Website:	freecharge.in

I have paid the electricity bill by using freecharge payment get deducted from bank ac but not made to electricity board. Refund was initiated by freecharge on 25 Jan 2017 but till date it is not credited in bank. After sending 7 emails there is no proper response from freecharge.