Freecharge Payment Technologies / Freecharge.in — Refund not done till now

I did a scan & pay money transfer transaction 100 rupees on 4th july. As a result my money was debited from my account but transaction was failed due to time out... and when i took help, your customer service tell me your money will be refunded on 9th july 10:15 pm . But refund not done till now. Please sir solve my problem as soon as possible.
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Jul 09, 2021
Updated by Prankrishna Karar
Here is the transaction id

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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