Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund not received

Rakesh Mittal New Delhi

from Ahmedabad, Gujarat

Address:	New Delhi, Delhi, 110035
Website:	www.freecharge.com

Please sir/mam,
solve my problem my order no.[protected] for jecket which i returned .but my debited amount of rs.2094.75.not credit in my bank .i already sended bank statement as per your requirement. but they asking again and again for statement.u also plz check the attachment dt.from 26jan to 14feb.
thanks rakesh mittal [protected]

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Mar 25, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Rakesh,

Thank you for contacting us.

We are sorry to hear that you have not received the refund for your recent transaction.

For your order [protected], our payment gateway has initiated auto refund to your respective bank / card on 02/02/2017. This process usually takes 5 to 7 working days.

Since you have not received the refund in 5-7 business days, we have escalated this issue to our payment partner. We will update you the status of this issue via #1235069.

We regret for the inconvenience caused. We appreciate your patience.

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Comments

Rizwan Moidunni

from Hyderabad, Telangana

Was this issue resolved?

I am curious because i am facing a similar problem with freecharge with refunds.
I am considering planning to stick with paytm next time. I am not sure why there is a delay with
freecharge only but paytm turnaround time is about 2-3 days.