Freecharge Payment Technologies / Freecharge.in — Refund of the cancelled ticket

Address:560041
Website:www.freecharge.in/desktop

Ticket cancelled on redbus, payments was made through freehcarge.
Redbus are saying that they have already initiated the refund to freecharge. Transaction number: 89220865

Mail from freecharge(Order Refund from CCAvenue) says:
Dear Customer,

This is to inform you that checkout.freecharge.in has initiated a refund for order number[protected] towards your transaction on checkout.freecharge.in. This refund request has been forwarded to concerned bank and we await their reply. Rest assured the amount would reflect in your account as per the bank's procedure.

No response from freecharge yet after that.
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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