Freecharge Payment Technologies / Freecharge.in — Regarding refund not being processed

Address:Pune, Maharashtra, 411014
Website:www.freecharge.com

Hi team,
This is in reference to ticket # 693540, # 836088 and # 952802. I was hearing the same message from you from last many days that you have forwarded this to the internal team but till now issue is not resolve yet. You are not giving me any eta or sla to resolve this. Almost more than 20 days have passed and more than 4 tickets i have raised. You have accepted that my transaction was failed but not able to resolve my issue by refunding my amount in my freecharge wallet.

Transaction date is[protected]
Transaction amount is rs 300/-
Transaction id is [protected]

User id:- [protected]@gmail.com

Can you please let me know the next level escalation process for this.

Regards,
Adil
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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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