Freecharge Payment Technologies / FreeCharge.in

Freecharge Payment Technologies / Freecharge.in — Unsuccessful payment amount has not been reversed into credit card & instead added into their gift card wallet

yashwanth0422

from Hyderabad, Telangana

Apr 22, 2024

Address:

Gurgoan

Hi Sir/Madam,

I have tried to purchase medicines from 1mg website with payment mode of freecharge by using credit card for amount of rupees 1, 013.

Purchase from 1mg website using freecharge & amount added via credit card, then transaction was unsucessfull

Transaction has been unsuccessful, that 1013 amount deducted from credit card & has been not reversed to the original payment. Instead they have added it to their gift card wallet without my intention.

I have kept several mails but they are responding that they wont reverse the wallet amount. The customer care response was very bad.

Please take action on it.

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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2024

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand your concern with regards to Freecharge payment.

Inorder to resolve the query, please get back to us on [protected]@freecharge.com from registered email address to resolve the issue.

Thanks,
Freecharge Customer Support