Hi,
I had added Rs. 3000/- today to Freecharge account in hope of transferring to my friend for some urgent purpose. I didn't know the minimum days to transfer money to account is 45 days. I had done transfer before and and this was not the case at that time. How a customer suppose to know this information before blindly trust your application? I have been using Freecharge since years and never expected this kinda situation. Now my 3000 bucks are stuck in your app's wallet and I really cannot afford that. Its a serious problem. Please do a Reversal/Refund.
Regards,
Joicy A J
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Jun 2, 2017
Complaint marked as Resolved
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2017
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi Joicy,
Apologies for the inconvience.
As per our records, the refund of Rs. 3000 has already been initiated and you should receive it within the next 5-7 working days.
Appreciate your patience and understanding!
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