Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Bill payment

Hemarpanjabi

from Jawhar, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	Freecharge.in

It's the worst app for payments. I had mailed 6 times to freecharge .com that the service provider confirms bill is unpaid but freecharge team is not helping and they are replying me the same that the bill is paid and confirmed from service provider . What You think of customers, is this is what the app is for? For giving us unsatisfactory replies and unpaid bills even after deduction of our money. My service could be barred due to unpaid status. Kindly help and resolve the issue.
Transaction order ID FCLA[protected]

Was this information helpful?

No (0)

Yes (0)

Nov 24, 2016

Complaint marked as Resolved

I don't know but problem was resolved.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Hema,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCLA[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please do not hesitate to get in touch with us, if you have any other query.

Do write to us at [protected]@freecharge.com for any other queries

Nov 22, 2016

Updated by Hemarpanjabi I'm not satisfied with the resolution. This is 8-9th time that I'm getting the same reply.

What if the service is barred by service provider.?

Bcoz according to Freecharge if the bill has unpaid status, it will be updated in next BILLING cycle... Such a long wait...

Then if this is the service by freecharge then its better we don't use it as it is just a trouble.

Nov 24, 2016

Updated by Hemarpanjabi BSnl confirmed status as paid. THANK you so much