Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Freecharge cheated me.

Bansal Kshitiz

from Kolkata, West Bengal

Address:	Patna, Bihar, 800012
Website:	www.freecharge.in

I had made recharge on 23 august 2016 of 78Rs Internert pack of BSNL, BIHAR circle. 1 GB 5 Days.
He replied recharge will be process in 2 hours, later msg me, done. But still no pack recharge done yet. Even i contacted him, but reply me and gave me a ticket number-4126551 and msg me

" Recharge was successfully processed (order ID FCVA[protected]) with the Operator Transaction ID [protected]. On rare occasions it may take some time before it reflects on your balance."

But nothing happens yet, those are shameless cheaters, who replied me that we have replied already replied you and sent me that msg every time i ask question, instead of doing anything. Because of my busy work schedule and i made another 78Rs recharge again but from PayTm, and PayTM take complete responsibility of recharge done. Well i don't want to suffer for others wrong deeds, but yes i am a victim of freecharge.

So please i request you to put ban on this type of fraud company or sue those who msg me " a reply a made to your problem" without solving it. A reply is not a compensation for some one lost money. Well the amount is less but if company wont be faithful how do i put my belief to recharge an amount of 1960Rs for 90 days plan recharge.
I think people should avoid using this company, i hate this experience.
Please friends beware of this. Today they cheated me, next day it will be you. BAN on FreeCharge.com

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Sep 24, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kshitiz,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVA[protected] is successful against the operator ID [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.78 on 23-Aug-2016
Operator ID:[protected]

Appreciate your patience & co-operation

Do write to us for any further queries.

Happy FreeCharging,
Customer Success Team