Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — I dint get my money back

Preety verma

from Ludhiana, Punjab

Address:	147001
Website:	freecharge.com

I tried to book bus tickets at redbus dated 20.10.16 with order id 5516547_1 through fc, due to some error tickets nt confirmed but money 986 rupees deducted from my fc account, till than nw i didnt get my money back in my freecharge account nd freecharge customare care nt picking my call...i tried to call them many times.I talk with Redbus customare care no .. they confirmed that they transfered my money with reference no. 5516547 in my Freecharge account named [protected]@yahoo.com so clear it to me where is my money because there is no money in my account till than now.

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Dec 6, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We are sorry to hear that you have not received the refund for the transaction that was unsuccessful.

As per our records the refund for your order ID 5516547_1 was successfully processed from our end on[protected] .

The turnaround time for the refund to reflect in your bank is 5-7 working days from the date of refund subjected to respective bank norms.Since you have not received the refund we request you to contact your bank with the reference number[protected] regarding the same.

We regret for the inconvenience caused.

Do write to us at [protected]@freecharge.com for any further assistance.