[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharged with wrong operator | |||||
I recharged my mobile no. [protected] of BSNL operator by Rs100 but wrongly I selected idea as operator and msg came that recharge becomes successful. Niether Recharge was received nor money refunded to wallet. I don't know how the msg came that recharge is successful as the operator selected was wrong of the said mobile number [protected]. How it would be possible? Kindly check it properly and refund the money Was this information helpful? | |||||
Nov 24, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Oct 24, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!We regret for the delay for your recent transaction. As per our records the transaction with order ID FCVM[protected] is successful against the operator ID [protected], however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction. The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails. In the meantime, we would request you to check and verify if the below transaction details are correct: Recharged number:[protected] Recharged amount and date:Rs.100.0 and 19-Oct-2016 Operator ID:[protected] Appreciate your patience & co-operation Do write to us at [protected]@freecharge.in for any other queries. Verified Support Oct 24, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!We regret to hear that your recent recharge with us was unsuccessful(Order ID FCVM[protected]). As per our records the recharge was processed on the number [protected] instead of [protected]. This is the reason for the recharge amount not reflecting on your account. The operator ID for this transaction is KR[protected]. Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number. Kindly contact the operator for further assistance. We appreciate your understanding! | |||||
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