Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Regarding recharge not done but money deducted

आ

आनन्द गुप्ता

from Mumbai, Maharashtra

Address:	Varanasi, Uttar Pradesh, 221001
Website:	freecharge.in

I have recharged my number via freecharge money was deducted but balance not received freecharge do not have any customer care number they are continuously making false assurance trough their email...firstly they told recharge will be done within 2 hours then 24 hours then 1-2 days... i have already talked to operator they told me no recharge was done.

Freecharge is bogus and false website/app to make recharge kindly do not recharge through them...
my details of transaction are

Amount Rs 100/- BSNL UPEAST
order ID FCVA[protected]

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May 10, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anand,

Thank you for writing in!

We regret to know that you haven't received the recharge amount on your number.

Recharge was successfully processed (order ID FCVA[protected]) . On rare occasions it may take some time before it reflects on your balance.

In the meantime, please check and verify if the below details regarding your transaction are correct:

Recharge # :[protected]
Date & Amount:26-Nov-2016 & Rs.100

We request you to wait for couple of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions.

Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately.

Appreciate your patience.

Nov 28, 2016

Updated by आनन्द गुप्ता Already waited for more than 36 hours and talked to BSNL to amount received...kindly do the recharge or refund the money into wallet.

Nov 28, 2016

Updated by आनन्द गुप्ता Recharge # :[protected]
Date & Amount:26-Nov-2016 & Rs.100

Transaction is correct