Freecharge Payment Technologies / FreeCharge.in

[Resolved] FreeCharge — Recharge failure but balance deducted

kapil bha

from Hyderabad, Telangana

Address:

110092

I had done recharge of Rs 147 from freecharge app on 28th june 2016 and balance from my account was deducted but recharge was not done and I am trying since three days to contact freecharge help centr but no response has been given by freecharge I am highly dissatisfied with the freecharge services. please look in to the matter and resolve my problem.

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Aug 2, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kapil, Thank you for writing in! We acknowledge you complaint and understand you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly write back to us on [protected]@freecharge.com with the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation. Do write to us with the mentioned details and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team