FreeCharge — Refund Not recieved

Address:Moradabad, Uttar Pradesh, 244001

I had done a recharge of rs.78 to bsnl [protected]. But due to some reason it was done. I have a recieved a refund sms but did not recieve a refund till now.
My order is is fcvm[protected].
Register id [protected]@gmail.com
Register phone [protected]. I am extremely disappointed with freecharge. They have to refund my money. Or i will do another things. Please help me in this condition, i will extremely helpful to you.
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Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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I have recharged my relaince number with rupee 50 on 1st may.
the transaction was not successfull though money from my account was deducted.
order id-FCVW[protected]
why the complaints website of freecharge is not working ???
its really frustrating !

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