Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge.in / Accelyst Solutions — Money deducted... But my mobile number is not recharged...

lraviteja

from Vijayawada, Andhra Pradesh

Website:

www.freecharge.in

On 15-jan-2016 i initiated a recharge for my own mobile using frecharge wallet...the money was deducted but the transaction is unsuccessful about two times(twice)... both the times the money was deducted in my freecharge wallet but my mobile number is not recharged...i'm not expecting this from freecharge.com...pls try to solve my problem...

Was this information helpful?

No (0)

Yes (0)

Jan 19, 2016

Complaint marked as Resolved

I don't know that the problem was solved through the complaint from consumer complaints or through the complaint I directly sent to the customer service team of freecharge...anyway the problem is solved...THANK YOU...

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thanks for writing in.

We regret for the inconvenience caused to you.

We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details.

If you can provide us with the below details, it would be easier for us to identify your issue and resolve it:

Email ID registered with Freecharge:
Recharged number:
Order ID:
Date of transaction:
Recharge amount:

We await your reply.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.