[Resolved]  Freecharge.in / Accelyst Solutions — Not processing cashback for mobile RC

Address:	Chennai, Tamil Nadu, 600048
Website:	www.freecharge.in

I did a transaction of 90rs with 6FC code .recharge was successful but they didn't process my cash back .when asked to customer care
They said

"We would like to inform you that once you apply the promocode, message for successfully applying the promocode will be displayed. But the validation, to see if you have met the terms and conditions of the offer takes place only after the transaction is processed successfully. Hence, the reason for cashback failure will be known only on completion of the transaction"

SO I SAID

ill come by your way .you say that code validation oocurs only after transaction right .ok i have brought you a simple scenario that i took now .i have already used VISA50 code (exceeded limit ) and i now again applied the code but this time i got error message BEFORE the transaction .

i have attached the screen shot and give me a clear view about it


so i asked them with a simple scenario NOW THEY ARE REPLYING WITH THEIR COMPANY'S pre-typed rules . and not replying similar to my issue

order id :FCVA[protected]
ticket # : # 3422635
transaction date : sat apr 02/2016
transaction time:5:45:01PM