[Resolved] Freecharge.in / Accelyst Solutions — Wallet money transferred to other person without my notice | |||||
Dear team, Money transferred wrongly with out my notice. Money transfered to this number : [protected] his name is akash. Rs. 5000 to akash on jul 23, 2016 at 02:33 pm. Transaction details transaction id : bb4bcb92d9e[protected]cd89b13c38 Rs. 4900 to akash on jul 23, 2016 at 02:34 pm. Transaction details transaction id : 7eefb085653f490fbb81b0013a1805da I am using freecharge since 4th august 2013, i did many transactions, the way you treat the customer is very irresponsible. You don't have any customer care number to contact immediately if any fraud happens we need to forward mail. My first mail on sunday 24/07/2016 10:21 am, after money deducted less than 24 hours i forwarded mail, Ticket was raised on 24/07/2016 10:29 am, 4026978 I got a mail from risk on 25/07/2016 10:30 am, we are following up with our team on this & shall revert you shortly. You are saying now : i. E is 06/08/2016 funds of rs. 4900 & 5000 was been diverted to different account via (Send_money option) & the same has been utilized towards at snapdeal on dated july 23, 2016.. Hence, we will not be able to reverse/cancel this transaction We have refunded rs 400 to your freecharge wallet remaining amount product has been already Delivered. I f you are really working on the issue, you can stop the order which placed by fraud person by communicating snapdeal. Snapdeal will be having the order palced contact number and address. The fraud money utilized through freecharge wallet payment to snapdeal order. When the product is delivered to the customer?. This clearly shows that you are not at all working. Freecharge and snapdeal both belongs to same company How can u say that... You might have accidentally stumbled on a phishing website in the past or you might have granted permission to unauthorized/suspicious website you visited to remember your username and password I am aware of phishing website, i am using freecharge account since 2013 august. Ince 25/08/2016 to 06/08/2016 you have forwarded four mails we are looking in the issue for my mails How irresponsible you are, i want justice because of your irresponsible only the fraud money you are not able to stop. I am aware of phishing website and i have not granted any permission to unauthorized/suspicious website my username and password I need my money Was this information helpful? | |||||
Aug 27, 2016 Complaint marked as Resolved I am really thankful to freecharge, they final considered my problem as a godwill gesture they transfered my money 9900.
I got below mail.
On Tuesday, 23 August 2016 10:17 PM, "[email protected]" wrote:
Hi Sunil,
This is with regard to the unauthorized transaction on (23/07/16) on your FreeCharge account associated with this email ID.
We regret the inconvenience caused to you.
Our investigations suggest that your credentials were subject to a phishing attack by a suspected gang of fraudsters. The geographical location of the gang of fraudsters has been identified and we will work closely with law enforcement authorities to bring the fraudsters to justice.
As a service gesture we have reversed the transaction dated 23/07/16 for amount Rs. 9900.
As a safety measure, you will need to set a new password using the forgot password feature to access your FreeCharge account. As you set a new password, we urge you to set a strong, hard-to-guess password and not use the same password across other platforms.
Thanks & Regards,
Customer Success Team
www.freecharge.com Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
my register mail id [protected]@yahoo.co.in and contact number [protected]
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Hey .. This is exactly the same problem i faced. These cheaters transferres 2455 to some Amit Gupta and their Risk Management Team wrote exactly the same mail to me.. I think high time we should take a step and make sure these people learn a lesson
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