[Resolved] Freecharge.in / Accelyst Solutions — Wrong information about recharge plans | |||||
I, ashish kumar singh, did a recharge of rs.42 which was for 35p/min std according to the information provided by freecharge. But that information was incorrect and it was a roaming plan. So, i lost my 42 rs. I want freecharge to refund that much amount into my freechage wallet as soon as possible. Moreover, provide correct informations to the users. Was this information helpful? | |||||
Jul 27, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Jun 26, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ashish,
Thank you for writing in!
We understand that you have not received correct benefits using our app/site.
We regret for the inconvenience caused.
In order for us to address your concern as quickly as possible, we request you to kindly write us on [protected]@freecharge.com along with the screenshot of the operator message .
Awaiting for your response! We appreciate your co-operation!
Happy FreeCharging,
Customer Success Team
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