Freecharge.in — Money deducted from credit card but payment failed

Address:	Rupnagar, Punjab, 140101
Website:	www.freecharge.in

Sir/ Madam While adding 1500/- on 08/10/2015 at 18:37:29 pm from my credit card ending with 6002 on freecharge wallet in [protected]@gmail.com user id, After ending transaction webpage showed internal error and message appeared that "BANK IS UNABLE TO AUTHENTICATE TRANSACTION" but 1500/- rupees deducted from my credit card but payment failed and the amount is not refunded to amount credit card until now. Kindly initiate the process of refunding it to my credit card.