[Resolved]  Homecentre — Damaged Product Not Replaced

Address:

Gurgaon, Haryana

Below is the email sent to the Homecentre - Lifestyle customer care team on March 17, 2103 with no response as of yet.

Dear Sir/Madam,

With regret I have to admit that my very first experience with a known retail store like Homecentre has been very disappointing.

I had booked a 3+1+1 Radiance Sofa on 26th Feb 2013 & got the same delivered on 06th mar 2013. The serial no. on the delivery form is GUR/5377. At the time of delivery, it was noted in the presence of your delivery staff that one single seater sofa had a slighlty damaged leatherite on the side. I mentioned the same on the delivery copy of homecentre & insisted upon a replacement of the damaged product with a fresh one.

Since the 07th of March, I have contacted your customer care dept. over half a dozen times with the only assurance that the damaged product will be replaced but no information as to by when the replacement will take place. Also the legs fitted on the 3 seater sofa are of different size making the 3 seater sofa higher by 2 inches in compared to the single seater ones, which is looking quite awkward. I revisited the showroom to check on the height of the entire sofa set, shockingly all variants of the Radiance sofa (Single seater, Two seater & three seater have the same height. I am really not sure if homecentre is only commited to sell products but not on the quality of the products sold or after sales complaints.

This will probably be my last complaint to Homecentre with an expectation of immediate resolution, failure to which may force me to approach consumers forum.

Regards,
Paras Mehta
[protected]
[protected]@gmail.com