Gazon Communications — Fluctuations in net speed at night

Address:

Pune, Maharashtra, 411057

I am not very pleased with the customer support that Gazon has been providing lately.
I want to convey to you the problem we are facing is big and the responses we are receiving from your team are not at all sufficient.
We have recently shifted to elite 27 near bhumkar chowk and extended our internet plan to 10 mbps but the speed has vastly decreased to less than 1 mbps at night hours while at day the speeds are fine.
Could you please explain to me the reason for this vast differences and abnormalities in internet speed as your technicians are not able to resolve the issue here.
I hope that I do not have to draft another mail to your team else we will be left with no other option but to end our journey with Gazon here and carry on with other internet suppliers.

User name: adarsh_at2a1203