Getmecab — Fraud, theft and duping of money | |
Hello, I had booked a cab from this service provider from 14/10/2021 to 19/10/2021 from delhi to khajjiar including various stops. Total payment to be made was 21000. Cab provided by them was of inferior quality. Driver was also not well behaved. At the start of journey, driver asked us for half of the total payment. He was paid 8000 on paytm and patrol for rs 2100 was also filled by us. Along with this he also asked us for recharge of 500 in fastag. Whatch was also made. On return from khajjiar we planned to stay at Ludhiyana. However at khajjiar on 18/10/21 driver asked us for complete payment which was made to him after confirmation from the company. On reaching Ludhiyana, we stayed at our friends place. However, driver asked us to leave at night for delhi. Which we refused because we were already very tired. He left us at Ludhiyana itself and ran away with our stuff. On contacting the cab service, they told us they they will arrange another cab but we will have to pay for the service. We paid 4000 for the new cab. They assured us that they will refund us the difference in 4 days. Now more than 10 days have lapsed and they have not even made any efforts for initiating the refund. They are asking me to contact the driver whose phone is switched off. This has led to mental torture, and harrassment for me. I demand to sue this cab service for theft, cheating, duping me of money, making false promises, harrassment, disturbing my mental state, causing discomfort to me and my family members, leaving us stranded at Ludhiyana without any intimation and charging us extra money. Please help. Was this information helpful? | |
GetMeCab customer support has been notified about the posted complaint. Verified Support Oct 30, 2021 GetMeCab Customer Care's response Hi Sir, First of all sorry for the inconvenience but the matter is shown by the customer is not properly correct. The company never says to any customer to pay the full amount before finishing the trip which they said confirmation taken from the company says them to produce any recording if they had as we never say to any of our customers. Another thing to notice- if the driver not providing good service then how any customer can pay the full amount before finishing the trip? After all, the incident happen when they call in the next morning we said if they need another cab they need to pay for it which they did and we provide them with another cab. also we get information from them the first driver run away as his grandfather died and till the date his phone is switched off. unless we did not confirm the driver took the whole amount or not from them how we gave them resolution. Even they try to call the driver and his number is switched off as they mentioned in their complaint now they putting almost 7 reviews on google for us so they harming our goodwill which is not acceptable. Once we getting information from driver we will surely update them | |
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