[Resolved] Getmecab — service

Ven SS

from New Delhi, Delhi

Website:

www.getmecab.com

Hired getmecab service for a golden triangle trip starting and ending at delhi.

The car was below average constantly making noise. Driver who showed up clearly lacked professional attitude. He became a child who was told no candy, the moment we said we will be telling him plans on where to stop and when to have dinner/lunch. I guess all these people get commission from their usual stops & our call must have affected his income.

The driver who is also supposed to be our guide.. Pretty much came speechless for next 2 days.. Always on call with his family (Headphones) and talking never ending.. At some point, we didnt know who is client and who is offering service.

Last day, driver called the company and made it sound like we had asked for different route (Fact was we didnt know and we had been asking from prev night for which he kept saying ok).. Company (Getmecab) calls us back and says we have to pay more. The argument went on and on for next 2-3 hours

Bottom line: vacations are best done without using getmecab

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Aug 22, 2018

Complaint marked as Resolved

last post

GetMeCab customer support has been notified about the posted complaint.

Aug 16, 2018

Updated by Ven SS vehicle I used.. ending with *5812 ( Delhi based registration)
Toyota Etios Swift
Driver: Rahul

People I tried interacting with at getmecab during my problem situation : Jagdeep & Aman

Avoid!! Avoid!!! Avoid at all costs

PS: apparently driver is not full-time employee of getmecab .. he also drives for couple of more companies in same Delhi vicinity. I wonder how these people survive in business, who cant seem to even spell tourism or service right

Aug 22, 2018

Updated by Ven SS Mr.Sanjeev Duggal, co-founder of getmecab contacted me & listened to my side of story and really apologized for unfortunate events & the way it unfolded. got reimbursed with 33% of invoice amount as a mark of them trying to keep the customer happy and wanting another chance to serve right.

Finally there is a relief to know and share there are real professionals here. Even though my experience was horrible, its heartening to know someone listens and offers best options to resolve them. Way to go, Mr.Sanjeev. Thanks for your professionalism.

( My case has been resolved)