[Resolved]  Go Colors — Incorrectly billed double amount of the purchased item

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Go Colors Customer care

Go Colors has the worst customer care representatives I have ever come across.

We shopped at Go Colors Store in Elpro City Mall Pune on 1-Jan-2023.
When we came home & saw the bill, we were incorrectly charged (The sales person at the store mistakenly doubled the quantity of one of the products & charged me double)

I called customer care to lodge the complaint, but they refused to lodge my compliant. Instead the representative started yelling at me & said she cant help. Also she blamed me for not checking the bill in store itself & disconnected the call. This happened twice.

I agree i should have checked the bill, but we are human & when we buy multiple items it may happen that we don't check each & every item in the bill.
I was expecting the customer care to be courteous enough & guide me about the refund process, but this lady was rude & useless.