Go Ibibo — Hotel holiday inn express pune booking

Goibibo IDHTLDVA06QWW82MQX
PNR82653527
As my flight is canceled, I called customer care for a refund or issued a voucher for future use. I called customer care number: [protected].
a person on call listened to my complaint and said I will give you a call from another number. within a minute I received a call from [protected]. he said u will get a full refund. you go to the Play Store and install any desk app. i will guide you for an instant refund.
when I refused, he disconnected call .
This is fraud.
Help us get refund for a ticket