Go Ibibo — Refund of ticket amount against cancellation

Address:	400074
Website:	www.goibibo.com

I had missed my flight (jet airways) on saturday due to heavy rains and had re-scheduled the same on sun 26-jun, on 25-jun immediately i had booked my ticket in airport at jet airways.
I had requested for refund, however i got a reply from go ibibo as below, i got an bifurcation given for refund was more than the amount of ticket that was booked, ticket booked amount was 11300/- and below bifurcation i recd

Greetings from goibibo.com!!!

This is in regards to the cancellation requestof your reservation with the booking id: amd8ma9js.

As per the fare rules of your ticket, cancellation charges are mentoined below:

Airline penalty: 7000/-
No-show penalty: 6000/-
Goibibo service fee: 500/-
Refund administrative fee: 300/-
Convenience fee: 250/-
Jn tax: 1995/-

Total cancellation charge: 16045/-

Please advice so that we can go ahead and initiate the refund from our end.

It’s faster to write us at goibibo express care, please log on to www.goibibo.com/support and submit your query to get a response from us really quick.

Kind regards,
Go care team
24x7 support:[protected]; [protected]
Now download the goibibo app on the go www.goibibo.com/mobile

I do not understand how can cancellation ticket be more than booked amount, this is quite crazy and all stealing customer money