Undersigned staying in Nalconagar, Angul, Odisha - 759145 recently had ordered a L- shaped sofa through Godrej interio dealer, Radiant Agencies, Angul-759122.
As display of the product was not available in store, choice was made through the product brochure.
Arcade model L shaped sofa, denim colour was selected from the product brochure.
As the sofa was ordered, delivery by Godrej interio dealer was made at our doorstep in packed condition. The sofa was unboxed and fitted by technician at our residence.
It is quite astonishing that the delivered product is not matching with the colour of product shown in product brochure.
Fabric colour is totally different than that displayed in brochure. Supplied product is having dull appearance.
The matter was intimated to the dealer M/s Radiant Agencies. The dealer then contacted Godrej area manager Mr Manas Rout, but the issue couldn't be shorted out.
Finally it could be inferred that Godrej doesn't focus customer satisfaction, rather than selling products in brand name only.
I hope complete cheating by Godrej interio through glorified product brochure.
The sofas are covered at home without use, till a resolution is done.
Undersigned is ready for exchange of product with similar cost or higher value.
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